1. Introduction

Welcome to smartowl.live (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy outlines how we collect, use, store, share, and protect your information when you visit our website, smartowl.live (the “Site”), or use any of our services.

This policy has been prepared in accordance with applicable data protection laws, including India’s Digital Personal Data Protection Act, 2023 (DPDP Act). By using our Site, you signify your understanding and acceptance of the terms of this Privacy Policy.

2. The Data Fiduciary (Who We Are)

For the purposes of the DPDP Act, the “Data Fiduciary” (the entity responsible for your data) is:

Website: smartowl.live

Contact Email: admin@smartowl.live

Contact Phone: +91-9004675659

Operating Address: 3B-38, High street mall, Kapurbawdi, Thane, Maharashtra, INDIA – 400602

3. Information We Collect

We collect information to provide and improve our services to you. The types of information we collect can be categorized as follows:

3.1. Information You Provide to Us (Personal Data)

This is Personal Data you voluntarily provide when you:

* Contact Us: Your name, email address, phone number, and the contents of your message when you communicate with us via email (admin@smartowl.live), phone (+91-9004675659), or a contact form.

* Register for an Account: If offered, a username, password, email address, and other profile information.

* Subscribe to a Newsletter: Your email address for sending you updates and marketing communications.

* [List any other data collection points – e.g., Complete a purchase, Fill out a survey, etc.]

3.2. Information We Collect Automatically

When you access our Site, we may automatically collect certain technical information about your device and browsing activity:

* Log Data: Information that your browser sends, such as your IP address, browser type and version, the pages you visit, the time and date of your visit, and time spent on those pages.

* Device Information: Information about the device you use to access the Site, such as the hardware model, operating system, and unique device identifiers.

* Cookies and Tracking Technologies: Data collected via cookies, web beacons, and similar technologies to track activity on our Site.

4. How We Use Your Information (Purpose of Processing)

We use your Personal Data for specific, limited, and lawful purposes, including:

* To Provide and Maintain Our Service: To operate our website, authenticate users, and provide you with the services you request.

* To Communicate With You: To respond to your inquiries, comments, and questions using the contact information you provide.

* To Improve Our Site: To understand how users interact with our Site using analytics, allowing us to improve functionality and user experience.

* For Marketing and Promotions: To send you newsletters, promotional materials, or offers (with your explicit consent). You may opt out of these at any time.

* For Security and Fraud Prevention: To monitor for and prevent malicious activity, spam, and security breaches.

* To Comply with Legal Obligations: To fulfill our legal and regulatory requirements, such as responding to court orders or government requests.

5. Legal Basis for Processing Your Data

Under the DPDP Act, our primary legal basis for processing your Personal Data is your consent.

* Consent: We will request your free, specific, informed, and unambiguous consent before collecting or processing your Personal Data for a specified purpose. Where we rely on your consent, you have the right to withdraw it at any time.

* Legitimate Interests: We may process your data for certain “Legitimate Uses” as defined under the DPDP Act, such as for improving our services, security, or when you voluntarily provide data that is necessary for a service you have requested.

6. Cookies and Tracking Technologies

Cookies are small files placed on your device. We use them for:

* Essential Cookies: Enabling core functionality of the Site.

* Analytics Cookies: Helping us understand how you use the Site (e.g., Google Analytics).

* Preference Cookies: Remembering your settings and preferences.

* Marketing Cookies: Used to display relevant advertisements to you.

You have the right to accept or reject cookies. Most web browsers automatically accept them, but you can usually modify your browser settings to decline. We will also provide a cookie consent banner for you to manage your preferences upon your first visit.

7. Data Sharing and Disclosure

We do not sell your Personal Data. We may share your information only in the following limited circumstances:

* With Service Providers: We may share data with third-party vendors who perform services on our behalf (e.g., web hosting, email delivery, analytics providers). These providers are contractually bound to protect your data.

* For Legal Reasons: We may disclose your information if required by law, regulation, or a valid legal process, or to protect the rights, property, or safety of smartowl.live, our users, or the public.

* With Your Explicit Consent: We may share your data with other third parties after obtaining your explicit consent to do so.

8. Data Security

We implement appropriate technical and organizational security measures (such as SSL encryption, access controls, and regular security reviews) to protect your Personal Data from accidental loss, unauthorized access, use, alteration, or disclosure.

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

9. Data Retention

We will retain your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required to comply with our legal, accounting, or reporting obligations.

When your data is no longer needed, we will either securely delete or anonymize it.

10. Your Rights as a Data Principal

Under India’s DPDP Act, you (as the “Data Principal”) have specific rights regarding your Personal Data:

* Right to Access: You have the right to request a summary of your Personal Data that we process.

* Right to Correction & Erasure: You have the right to request the correction of inaccurate or misleading data, or the deletion of data that is no-longer necessary for its original purpose. Note: We may be required to retain certain information for legal or record-keeping purposes.

* Right to Withdraw Consent: You have the right to withdraw your consent at any time for any processing that is based on your consent.

* Right to Grievance Redressal: You have the right to lodge a complaint or grievance with us.

To exercise any of these rights, please contact us at admin@smartowl.live.

11. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18 (“Children”). We do not knowingly collect Personal Data from Children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us immediately. If we become aware that we have collected data from a child without verifiable parental consent, we will take steps to remove that information.

13. Grievance Officer

In accordance with the DPDP Act and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer to address your concerns:

Name of Grievance Officer: Dr. Rajesh Patwardhan

Email: admin@smartowl.live

Phone: +91-9004675659

Address: 3B-38, High street mall, Kapurbawdi, Thane, Maharashtra, INDIA – 400602

Please feel free to contact the Grievance Officer if you have any complaints or concerns regarding your privacy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. We recommend you review this page periodically for any changes.